Spirit Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and the operator of Spirit Casino. They apply to your use of the Spirit Casino website, mobile services, games, account facilities, promotions and any other related services made available through the platform. Additional rules may apply to particular games, promotions or features. Where additional rules apply, they will be made available to you before or when you use the relevant service and will form part of these terms.

By visiting the website, creating an account, depositing funds, placing a wager or using any Spirit Casino service, you confirm that you accept these Terms & Conditions and any related policies referenced on the website. If you do not agree with them, you must not use the website or services. We may update these terms from time to time. Changes may be published on the website, and your continued use after an update may be treated as acceptance of the revised terms.

You are responsible for reading the current version of these terms before using the website. Certain services may also be subject to availability, technical requirements, game rules, payment-provider terms and applicable Australian laws. If there is a conflict between these terms and a specific game or promotion rule, the specific rule may apply to that game or promotion to the extent of the inconsistency.

Eligibility and lawful use

You must be legally entitled to use online gambling services in your location. You must also meet the minimum legal age that applies to you and comply with all relevant Commonwealth, state and territory laws. You must not access or use Spirit Casino from a location where online gambling is unlawful or restricted. It is your responsibility to establish whether you may lawfully use the services before opening an account or placing a wager.

Spirit Casino is intended for personal and recreational use. You must not use the website for business activity, commercial wagering, unlawful purposes, fraud, money laundering, or any activity that could harm the platform, its users or third parties. We may refuse access, restrict an account or take other appropriate action where we reasonably believe that these terms or applicable law have been breached.

To use some or all of the services, you may need to create a Spirit Casino account. You must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information reasonably required for account administration, identity verification, legal compliance or security purposes. You must promptly update information that changes.

You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, controlled by another person or used to conceal the identity of the person using the services. You must not sell, transfer, lend or otherwise allow another person to access your account. We may ask for documents or further information to verify your identity, age, location, source of funds or entitlement to use a payment method.

You are responsible for keeping your username, password and other account credentials confidential. You must use reasonable security measures and notify Spirit Casino promptly if you suspect that your account has been accessed without permission, your credentials have been lost, or account information may have been compromised. You remain responsible for activity carried out through your account unless and until we have been notified and have had a reasonable opportunity to respond.

Verification, suspension and closure

We may conduct checks before or after an account is opened. These checks may be required by law, by our internal policies or by payment and security procedures. Until checks are completed, we may delay, decline or restrict access to certain services, transactions or withdrawals. If information cannot be verified, appears misleading or indicates a possible breach of these terms, we may suspend or close the account in accordance with applicable law.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to unsettled transactions, investigations, disputes, fraud prevention or compliance. We may retain information where required by law or where reasonably necessary for legitimate business, security or dispute-resolution purposes.

You may only use payment methods that are held in your name or that you are otherwise authorised to use. Payment transactions may be subject to verification, processing requirements and the terms of the relevant payment provider. You must not use a payment method for unlawful purposes or attempt to deposit funds obtained through fraud or other prohibited conduct.

You are responsible for checking transaction details before confirming a deposit or wager. A wager is generally treated as accepted when it is recorded by the Spirit Casino system, subject to applicable game rules and technical validation. You should not place a wager if you do not understand the relevant game, stake, outcome or settlement rules. We may void or correct a transaction where there is a clear technical, system, pricing or recording error, subject to applicable law.

Account balances are not bank deposits and do not represent a bank account. You should only deposit money that you can afford to lose. We may apply transaction checks, deposit controls, payment restrictions or other safeguards to meet legal, security and responsible gambling requirements. Funds may not be used for any purpose other than the lawful use of the services.

Requests to withdraw available funds may be subject to identity checks, account review, payment-method requirements and any applicable legal or operational controls. We may return funds through an approved method and may require that funds are returned to the source payment method where appropriate. Processing time can vary depending on verification, the payment provider, technical systems and other circumstances. We do not guarantee a particular processing time unless expressly stated in a specific offer or service notice.

Errors, prohibited conduct and transactions

You must not attempt to exploit errors, defects, delays or vulnerabilities in the website or games. You must not use bots, automated software, scripts, unfair devices, collusion, multiple accounts or any other method intended to gain an improper advantage. You must not interfere with the website, upload harmful material, bypass security controls or introduce malicious code.

Where we reasonably suspect fraud, money laundering, prohibited activity, payment misuse or a breach of these terms, we may suspend an account, withhold or restrict transactions, cancel affected wagers, investigate activity and report matters where required or permitted by law. Any action will be taken in accordance with applicable legal obligations and relevant internal procedures.

Games and website availability

Game rules, outcomes and available features may vary between products and may be changed, withdrawn or temporarily unavailable. Results recorded by the Spirit Casino system will generally determine the outcome of a game, except where an error or unlawful activity requires review. We aim to provide reliable access, but we do not guarantee that the website, games or related services will always be available, uninterrupted, secure or free from errors.

You are responsible for having suitable equipment, internet access, software and security arrangements. We are not responsible for loss caused by your device, internet connection, third-party service, unauthorised access resulting from your failure to protect account details, or circumstances outside our reasonable control. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian consumer law.

Promotions and communications

Promotions, bonuses, tournaments and other offers may be subject to separate terms, eligibility conditions, expiry dates, wagering requirements, exclusions and limits. You should read the relevant offer terms before participating. We may amend, withdraw or refuse an offer where permitted by law, including where an offer has been misused or obtained through error. Only one person may use an offer unless the applicable promotional terms state otherwise.

Privacy and data handling

Personal information is handled in accordance with the Spirit Casino Privacy Policy and applicable privacy laws. Information may be collected and used for account management, identity verification, payment processing, customer support, security, responsible gambling, fraud prevention, legal compliance and service improvement. By using the services, you acknowledge that relevant information may be shared with service providers, payment providers, professional advisers, authorities or other parties where permitted or required by law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget and time limit before you play, take regular breaks, and never gamble with money needed for essential expenses. Do not gamble when upset, under the influence of alcohol or drugs, or when doing so may affect your responsibilities.

If gambling is no longer enjoyable or feels difficult to control, stop using the services and seek help from an appropriate Australian support service or qualified professional. Account restrictions, deposit limits, time-out options and self-exclusion may be available, subject to the features offered and the requirements that apply in your location. Contact Spirit Casino through the support channel shown on the website if you need assistance with account controls.

Complaints and governing law

If you have a question, concern or complaint, please use the customer support option provided on the Spirit Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may request further information and will handle complaints according to our applicable procedures and legal obligations.

These Terms & Conditions are intended to operate subject to the laws and regulatory requirements that apply to the services and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Nothing in these terms limits any non-excludable rights you may have under Australian law.