Privacy Policy

When you visit the Spirit Casino website, create or use an account, contact support or use services available through the site, we may handle information about you. The information collected depends on how you use the website and the services requested. We aim to collect information reasonably necessary to operate an online casino service, meet our obligations and provide support.

Account and identity information

This may include your name, date of birth, contact details, account login information and other details submitted when opening or maintaining an account. We may also handle information about your preferences, account activity, responsible gaming settings and communications with us.

Verification and compliance information

To confirm identity, protect accounts and meet applicable requirements, we may request verification documents or other information. This can include documents used to verify identity, age, address or the source of funds where appropriate. We may also record the outcome of checks and information relating to fraud prevention, account security and responsible operation of the service.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, winnings, account balances and other transactions. Payment details may be processed through payment service providers. We may receive information needed to confirm or reconcile a transaction, while payment information is handled in accordance with the arrangements and security processes used by the relevant provider.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device information, operating system, language preferences, approximate location, access times and pages or features used. We may also collect information about website performance and how users interact with the service. This helps us maintain security, identify unusual activity, improve functionality and understand general usage patterns.

Communications and other sources

If you contact support, we may keep records of your questions, requests and our responses. We may also receive information from service providers, identity and fraud prevention partners, payment providers or other lawful sources where this is necessary to provide services, protect players or meet our obligations.

Personal information may be used for purposes connected with operating Spirit Casino and managing the relationship with players. We seek to use information fairly and only where there is a suitable reason to do so. Depending on the circumstances, information may be used to:

• Create, maintain and administer player accounts.
• Process deposits, withdrawals and other account transactions.
• Verify identity, age and account information.
• Carry out security, anti-fraud, anti-money-laundering and other risk checks.
• Detect, investigate and prevent suspicious, prohibited or unauthorised activity.
• Provide customer support and respond to questions, complaints and privacy requests.
• Operate, maintain, troubleshoot and improve the website and related services.
• Personalise certain website features and remember account or communication preferences.
• Send service messages, security notices and other communications needed to manage an account.
• Send promotional communications where permitted and where the player has chosen to receive them.
• Monitor responsible gaming indicators and provide information or tools intended to support safer play.
• Meet legal, regulatory, tax, accounting, court or law-enforcement requirements.

Information may also be used to establish, exercise or defend legal rights, protect the safety and integrity of the service, and investigate suspected unlawful or harmful conduct. We may combine information from different sources where reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by law, or where we have explained the additional purpose and obtained any consent that may be needed.

Sharing information

Information may be shared with service providers that help operate the website and account services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, security, analytics or professional services. They are expected to handle information appropriately and only for relevant business purposes.

Information may also be disclosed where necessary to protect players or the service, investigate suspected unlawful or harmful activity, respond to lawful requests, comply with legal obligations, or support a business transfer or restructuring. We do not sell personal information as a general commercial product. Where information is handled by a provider in another country, it may be subject to the laws of that country and appropriate steps will be taken as required.

Cookies and similar technologies

Spirit Casino may use cookies and similar technologies to keep the website functioning, remember settings, support account security, understand website usage and improve the player experience. Some cookies are necessary for core features, while others may help with analytics, preferences or communications. Cookies may record information such as a session identifier, browser details, selected preferences and pages visited.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how the website works, including account access or other features. Your browser may also allow you to delete cookies already stored on your device. Cookie choices may need to be repeated if you use another browser or device.

Security measures

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

If you believe your account or personal information may have been accessed without permission, contact support promptly using support@spiritcasino.best. Do not include unnecessary sensitive information in an initial message. We may need to verify your identity before discussing account information or making changes.

Storage and retention

Information is stored using systems selected for the operation and security of the service. Access is limited to people and providers who need it for relevant purposes. We keep information for as long as reasonably necessary for the purposes described in this policy. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information that is no longer required, and withdrawing consent for marketing communications.

To exercise your data rights, contact support@spiritcasino.best and explain what you are requesting. You may ask to access your personal information, correct your data, delete your data where deletion is available, or withdraw consent to marketing. Please provide enough information for us to understand and respond to the request. We may ask for reasonable details to verify your identity and protect the account from unauthorised requests.

A request to delete information may not apply to records that we are required to keep, or to information needed to establish, exercise or defend legal rights, prevent fraud, resolve disputes, maintain security or complete a transaction. If information cannot be deleted, we will explain this in general terms where appropriate. Closing an account does not automatically remove every record associated with it.

Marketing preferences

You can withdraw consent to marketing by contacting support@spiritcasino.best. Promotional emails may also include an unsubscribe option, which can be used to stop that type of communication. Service, security and account administration messages may still be sent when they are necessary to operate the account or respond to a request.

Accuracy and updates

Please keep account information accurate and up to date. If your details change, update them through the available account tools or contact support. We may ask for additional information before changing important account or identity details. This helps protect your account and maintain reliable records.

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with a revised date or other notice where appropriate. We encourage players to review the policy periodically. Continued use of the website after an update may indicate that you have read the revised information, subject to any consent requirements that apply.

For questions about this Privacy Policy, requests concerning your personal information, or help with privacy preferences, contact support@spiritcasino.best. We will review privacy requests and respond within a reasonable timeframe. If we need further information to verify your identity or clarify the request, we will let you know.

This policy provides general information about privacy practices for Spirit Casino. Specific rights and obligations may depend on your circumstances, the services you use and applicable requirements in Australia.