Responsible Gaming

Gambling involves financial risk. There is no guaranteed way to win, and past results do not predict future outcomes. Games are designed so that results are uncertain, which means losses can occur even when you play carefully. Only gamble with money you can afford to lose after essential costs, savings and other commitments have been covered.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment budget rather than an investment. Once the budget has been reached, stop playing. Do not increase your spending to chase a loss, and do not borrow money, use credit intended for essential expenses or sell possessions to continue gambling.

• Set a spending limit before each gaming session.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, withdrawals and the time you spend gambling.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Never gamble to recover money that has already been lost.
• Keep gambling separate from household bills, rent, loan repayments and other financial responsibilities.
• Remember that bonuses, promotions and free-play offers do not remove the risks of gambling.
• Use the available account controls if you feel your gambling is becoming difficult to manage.

Gambling should never interfere with relationships, work, study, health or everyday responsibilities. If it is affecting any of these areas, consider stopping and speaking with a qualified support service or someone you trust.

Account controls can help you make decisions in advance and create a pause between wanting to gamble and placing a bet. Depending on the options available on your account, you may be able to set deposit, wagering or loss limits, request a break, restrict access to selected products or close your account. Review the terms and operation of each control before applying it.

Deposit and spending limits

A deposit limit can restrict the amount added to your account during a selected period. A spending or loss limit may help you manage the amount used for gambling. Choose a limit that is realistic and affordable, and consider setting it before you play. Do not select a limit based on money you hope to win.

Time-outs and breaks

A time-out can provide a short break from gambling and give you an opportunity to review your habits. Use breaks to return to normal routines, spend time with family or friends and consider whether gambling is still enjoyable and affordable. A break is not a solution for every concern, so seek further help if you are struggling to stop.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. When self-exclusion is requested, access to the relevant account or services may be restricted for the selected period in accordance with the applicable process. Self-exclusion should be taken seriously. Do not attempt to open another account or use another person’s account while excluded.

If you ask Spirit Casino to apply a limit, break or exclusion, follow the instructions provided through the account or support process. Controls may have conditions, waiting periods or other operational requirements. They should not be treated as a guarantee that all gambling-related harm will be prevented. You remain responsible for seeking assistance and taking additional steps where needed.

Gambling harm can develop gradually. Some people may not recognise a problem until gambling has affected their finances, relationships or wellbeing. Consider taking a break and seeking advice if any of the following signs apply to you:

• You spend more time or money gambling than you planned.
• You feel unable to stop, reduce your gambling or follow your own limits.
• You chase losses by gambling more or increasing the size of bets.
• You hide, minimise or mislead others about your gambling.
• You feel restless, irritable or anxious when you try to stop.
• You borrow money, miss payments or use essential funds for gambling.
• You think about gambling frequently or neglect work, study, sleep, health or relationships.
• You gamble to escape problems, relieve stress or change your mood.
• You continue gambling despite financial, personal or emotional consequences.
• You feel ashamed, hopeless or distressed because of gambling.

A concern does not need to be severe before you ask for help. Speaking with a trusted person early can make it easier to set boundaries and reduce harm. You can also contact an independent gambling support service in Australia for confidential information, counselling and practical guidance. Search for Gambling Help Online or other recognised Australian support services through an official source.

If gambling has contributed to serious financial stress, consider speaking with a financial counsellor. If you feel unsafe, are thinking about harming yourself or someone else, or are experiencing an immediate crisis, contact emergency services or a crisis support service in Australia without delay.

Online gambling is for adults who meet the applicable legal age and verification requirements. Spirit Casino does not support gambling by anyone under the legal gambling age. Do not allow children or other unauthorised people to use your account, payment methods or device for gambling.

• Keep your login details private and use a strong, unique password.
• Log out after using your account, particularly on a shared device.
• Use device-level parental controls where appropriate.
• Keep gambling applications and websites away from children and visitors.
• Do not share payment accounts or allow another person to gamble through your account.
• Tell Spirit Casino if you suspect that an account is being used by someone who is not authorised.

If a friend or family member is experiencing gambling difficulties, approach the conversation with care. Choose a calm time, describe the behaviour you have noticed without blame and encourage them to seek professional support. You cannot control another person’s gambling, and you should protect your own finances and wellbeing. Do not lend money or take responsibility for gambling-related debts unless you have obtained appropriate independent advice.

Our approach

Spirit Casino aims to provide clear information about safer gambling and the controls available to players. We may take steps where required to support account safety, identity verification, legal compliance or responsible gambling processes. Players should read the relevant account, promotional and service terms and ask for clarification if they do not understand how a control works.

Responsible gambling is a shared responsibility. We encourage players to make informed choices, use the tools available and ask for help early. If you decide that gambling is no longer right for you, closing your account and seeking independent support can be an important step.